Acridan Audio Support

1. Contact

For extension support, premium-access help, billing questions, refund or withdrawal requests, or privacy requests, contact [email protected].

2. What to include in your message

• the extension name: Acridan Audio
• your browser and browser version
• whether the issue happens on YouTube, YouTube Music, or SoundCloud
• the extension version, if you know it
• a short description of the issue and how to reproduce it
• screenshots or exact error messages, if available
• for premium issues, your account or checkout email and transaction reference if available

3. Premium, billing, cancellation, and withdrawal

We handle product support directly. Parts of checkout, invoicing, subscription management, cancellation, or refund handling may be processed through the customer portal or provider flow shown during checkout.

Current paid checkouts are sold through Polar as merchant of record or reseller. Cancellation, refund, and seller-side withdrawal processing also run through Polar; Acridan will coordinate requests sent to us.

If your issue is billing-related, include the purchase email address and any invoice or transaction reference so the request can be matched quickly.

If you want to stop future renewals, use the customer portal or provider path shown in the purchase flow where available. If you need help, contact us at [email protected].

If you want to exercise a statutory withdrawal right, send a clear request within the applicable period to [email protected], use the withdrawal form on this website, or use the provider support path shown in the purchase flow where available.

4. What not to send

• do not send full payment card numbers
• do not send passwords
• do not send session cookies or browser tokens
• do not send unnecessary personal data

5. Response expectations

Support is provided on a reasonable-efforts basis. Response times can vary depending on request volume, issue complexity, and whether a third-party provider is involved.

For general Acridan business inquiries unrelated to the extension, you can also use the main contact page of this website.